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References

Cooper Alan,‎ Reimann Robert,‎ Cronin David, N. C. (2014). About Face: The Essentials of Interaction Design (4th ed.). John Wiley & Sons

Harley A, (2016, May). Trustworthiness in Web Design: 4 Credibility Factors. Nielsen Norman Group.
Retrieved from URL. https://www.nngroup.com/articles/mega-menus-work-well/  02/02/18

Lindgaard, G. et al, 2011. An exploration of relations between visual appeal, trustworthiness and perceived usability of homepages. ACM Transactions on Computer-Human Interaction (TOCHI), 18(1), p. 1.

Lindgaard, G. et al, 2006. Attention web designers: You have 50 milliseconds to make a good first impression! Behaviour & information technology, 25(2), pp. 115-126.

Nielsen J, Li Angie, (2017). Mega Menus Work Well for Site Navigation.
Retrieved from URL. https://www.nngroup.com/articles/mega-menus-work-well/ 06/01/18

Nodder, C. (2017). Learn UX Design Techniques, Experience Mapping.
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Preece, P. Sharp, H. Rogers, Y. (2015) Interaction Design: Beyond Human-Computer Interaction

Rikon.ie, (2017, Nov).How mapping customer experience allows movies@dundrum to stay ahead of sector trends.
Retrieved from URL. http://www.rikon.ie/case-studies/mapping-customer-touchpoints-allows-movies-stay-ahead-sector-trends/ 09/01/18.

 

 

 

 

 

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